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--- solving_an_issue_using_pydarts [2017/05/08 13:16] – Grammar changes lpfreak1283
+++ solving_an_issue_using_pydarts [2024/01/01 16:31] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 **Hi folks**. You are here maybe because you are very close to the goal... but you are experiencing problems.
 **Do not give up!** Here is some help to debug your configuration.
+====== I want to request some help ! ======
+:!: always use the latest development version when requesting help on the forum. To get it, please check using pyDarts from source for [[pydarts_on_gnu-linux|on linux]] or [[pydarts_on_microsoft_windows|Windows]].
+Take a look at the common issues downyard.
+Please post a message on the [[https://sourceforge.net/p/pydarts/discussion/|sourceforge]] discussion channel. Please give minimal information to help the community debugging
+  * your exact pyDarts version (displayed when you launch the software, or when when you downloaded it)
+  * the output of the terminal running pyDarts with option "--debuglevel=1"
+  * your configuration (Arduino type, Raspberry if relevant, etc)
+  * a good description of your issue
 ====== Debugging Arduino ======
@@ Line 10: / Line 24: @@
 Hit a segment of your board, or **create a contact** with two pins of your Arduino (use a paper clip on your arduino, for example). Something should appear on the screen like the following picture :\\
 {{::arduino_serial_monitor_02.png?nolink&400|}}
+====== pyDarts first run ======
+It's possible that pyDarts cannot detect your com port and that calibration fails. Please have a look to the special page [[pydarts_first_run|pyDarts first run]]
 ====== Debugging your pydarts software ======
@@ Line 20: / Line 38: @@
 Note: There is a file named KNOWN_ISSUES in the pydarts package that summarize all the problems already encountered by any of us.
-====== My issue is still there! ======
+====== pyDarts won't run ======
+If your pyDarts software won't start, that's probably because you use a x32 system (processor with a 32 bits architecture). pyDarts binary can only run on a x64 architecture. If you really need to use a x32 system, like on a Raspberry Pi, please use pyDarts from source code.
-Please post a message on the [[https://sourceforge.net/p/pydarts/discussion/|sourceforge]] discussion channel. Please give minimal information to help the community debugging :
-  * your pyDarts version (displayed when you launch the software, or when when you downloaded it)
-  * the output of pydarts with option "--debuglevel=1"
-  * your configuration (Arduino type, Raspberry if relevant, etc)
-  * a good description of your issue
 Enjoy !